1) Total integration of a 100%
web based help desk solution into MS Outlook (see image below)
2) All data is centralized on the web
server.
3) Auto-Login (Active Directory/LDAP
integration)
4) Use AITC from MS Outlook without having to open a browser window.
5) You will be able to answer emails using articles from the AITC
Knowledge base with the click of a button.
A quick search gives you access to any article in the knowledge
base, which can then be used to answer any email - all within MS Outlook and
in a snap. There is even an "AITC Search KB" button added
to every MS Outlook email window (see images below).
6) Build up your AITC Knowledge base from existing emails. Create AITC Knowledge base articles from existing emails
and
attachments with ease and speed. Just click the "AITC Add Email to KB" button in
the MS Outlook email window (see image below).
Just download
and test it for 14-days for free on your own system!
We did our utmost to create a powerful, yet
easy to use (and best value for money) Helpdesk solution for you. We also give you the opportunity
of thoroughly and FULLY testing it on your own system before purchasing.
You
can't get any fairer or more open than that!
