Now also includes attachments, keywords, number of views plus voting and rating, plus you can email and clone articles.
Knowledge base portal
Includes quick search, browse, top 5 articles, most viewed and most recent article sections.
Requests can be lodged on behalf of an existing or new customer who phoned in.
Easy to use customer support system.
Requests can be lodged & updated via email.
Quick view user history.
An across the board quick search makes finding any record a simple one click affair.
Using specified parameters, each request can be routed to create auto-replies, assignments, priorities and notifications via email and SMS.
Once off or recurring tasks can be created to generate request with auto-assign and notification.
Easy management of all requests assigned and due viewed by today, day, week or month.
Email and SMS replies are all template driven for easy customization.
Requests and knowledge base articles can now have file attachments (egg: Images, text files etc...)
Locations is now incorporated for improved asset management.
Auscomp's SMS gateway allows SMS alerts to be dispatched to any cell/handy/mobile anywhere in the world.
With the click of a button change the look & feel to best match your company's website or intranet.
Text can be formatted using rich text or HTML
(e.g.: Different fonts, size, color, italic, bold, underlined, highlighted, adjusted, £bullet points and HTML links ...)
Now you can add your own custom fields to requests, knowledge base and assets.
Incorporate login panel & knowledge base into your own intranet or website.